Many doctors hire massive marketing firms like Doctor Multimedia thinking they are buying a hands-off solution, only to find themselves doing the heavy lifting on clunky dashboards or dealing with bloated page load speeds.

ChiroPage cuts through the corporate bloat. We build sleek, lightweight, Cloudflare-optimized sites that load instantly on mobile devices. And instead of navigating a complicated portal to edit your site, you just text us your changes. We do the work.

Doctor Multimedia vs. ChiroPage

Doctor Multimedia pitches itself as a full-service agency, but their websites can feel highly templated, run on heavy code that slows down mobile load speeds, and frequently tie doctors into severe contract terms.

How to Cancel Doctor Multimedia

Doctor Multimedia is notorious for their strict contracts. If you are past your initial contract and currently month-to-month, they simply require a 30-day notice. However, if you are early in your contract, they will aggressively try to hit you with a massive $999 Early Termination Fee.

No doctor wants to hand over a thousand dollars just to stop using a subpar service. Here is how to navigate their system and the leverage you can use to avoid that fee:

Strategies to Fight the $999 Early Termination Fee

Before you officially submit your cancellation, check your leverage. Big agencies rarely fulfill 100% of their contract promises, which gives you the legal ground to break it.

• The “Breach of Contract” Counter-Attack: Did they promise you regular SEO reports that you never received? Did they promise monthly account review calls they skipped? Did they take weeks to update a page when they promised fast service? Document every single ball they dropped. When you request cancellation, state: “I am terminating this agreement effective immediately due to failure to deliver the agreed-upon services. Therefore, the early termination fee does not apply.”

• The “Ghost Protocol” (If you own your domain): Go check your domain registrar account (like GoDaddy or Namecheap) right now. Did you buy your domain yourself, or did Doctor Multimedia buy it for you? If you already own and control your domain name, you hold all the cards. You don’t need an Auth code from them. You can simply log into your domain account, point it to ChiroPage, and call your bank to stop automatic payments to Doctor Multimedia.

• The Pivot to Month-to-Month: If you are unsure when your contract ends, email them asking for your contract end-date. If you are within 30 to 60 days of it expiring, tell them to set your account to automatically expire on that end date so you smoothly transition to ChiroPage without paying a dime in penalties.

The Step-by-Step Cancellation Process

Once you are ready to pull the trigger, follow this exact paper trail so they cannot claim they “never received” your request:

• Step 1: Email the Dedicated Inbox. Do not just text or call your regular account representative. You must send formal written notice directly to [email protected].

• Step 2: Request Your Domain Key (If they control it). If they are the ones hosting or managing your domain registry, include this line in your email:

  “Please unlock my domain [Insert Your Website URL] and provide the EPP/Auth code immediately so my new team can prepare for a seamless transfer.”

• Step 3: Call to Force Action. Doctor Multimedia’s billing department can be slow to respond to exit emails. Right after hitting send, call their main support line at (800) 679-3309 to confirm they have opened your ticket and marked your cancellation date.

What Do I Do Once I Have My Auth/EPP Code?

Once you have that code, you can breathe a sigh of relief. The heavy lifting is behind you, and we take over completely. Here is exactly how we launch your new site safely:

• Step 1: Choose Your Template & Let Us Populate It: You select one of our premium, high-converting chiropractic layouts. Then, our team takes your practice’s specific information—like your bio, office hours, and contact details—and plugs it into the template on a private preview link. (Note: To protect your practice, we don’t copy over proprietary corporate stock imagery or copyrighted blog feeds from your old provider—instead, we populate your new site with fresh, fully compliant elements!) Your old website stays fully active and untouched during this phase.

• Step 2: You Approve the Private Preview: You’ll get a private link to look over your new ChiroPage site, test the contact forms, and make sure everything looks pristine.

• Step 3: Hand Over the Code: Once you give us the final green light on the design, you send us your Auth/EPP code. We will transfer your domain into our portfolio safely. We never charge domain fees—transferring and hosting your domain with us is 100% free.

• Step 4: Go Live With Zero Downtime: We point your domain to our lightning-fast Cloudflare servers. Because your new layout is already built, polished, and waiting, your web address instantly flips over to your modern ChiroPage version. Your patients will never see a single second of downtime or a broken “under construction” page.